PS: WE LOVE YOU, TOO!
Our simple, 12-item survey has been sent to our clients along with final invoicing for many years. We ask the customer to rate us honestly from 1 (low) to 5 (high) on each item ranging from communication and planning to workmanship and cleanliness. Limited to the scale we provided, our current average is 4.85, which makes us happy! Buy, what makes us even happier are the additional positive comments including plus signs+++, smiley faces and write-in “10” scores next to our rating scale, along with thank you notes.
Here are a few…and as a post script to our clients…we love you, TOO!
“Wow your crew works fast and they do a great job. I can’t believe how much work has been completed in so little time. I’m impressed with the tile work…I’m also glad that you suggested the pattern for the floor…Anyway, thanks so much. I am extremely grateful!! Excellent craftsmanship. Exceeded anything I could have imagined!” – K. Lucidi
“Super! Extremely Satisfied!! Thanks!” -G. R.
“Thank you for all the work you have done over the past 2.5 years. It has been a pleasure working with you…I’m aware all the jobs you did were little ones, but they were significant to me for the upkeep of my home, and I appreciate the professionalism you showed me…Give my regards
to Tracy. Thank you for a job well done and done in a timely manner.” – M. Shaner
We are so pleased with the job at the shop! Thank You! And we love the creative touch with the rocks on the drain pipes.Thank you!” -E.B_ chimney repair
“I just want to tell you what great guys Jim and Tracy are. They are such hard workers and a joy to be around!! Not often you can say that. Just wanted to let you know how much we appreciate them and you and Mark.” -J.H.
“Who would think radiator covers can make such a difference in the appearance of one’s house! They are another enhancement to our humble abode! THANKS” -Geri Kelly
“Thank you so much, we are delighted!!!” -R. J. Shaffer
“We are very pleased with the job and crew working here were extremely pleasant to communicate with. A good experience overall.” -D. Saylor
“All goals achieved here! First family dinner in our new space was wonderful- no congestion- even with babies, toddlers, kids all over the floor! We love it.” -G. & E. Kelly
“Party Animals _______ 5!!” -E. Kelly
“As usual, you guys did a great job. Thanks” -Jack B.
“Chris & Mark- all 5’s. Thank you for the great work. Kitchen is beautiful. Can’t believe it’s the same room.” -R.P.M.
“Mark & Chris are a pleasure to work with. They provide quality workmanship and an easy working relationship. We will continue to use them for our future renovations.”-S. Bruno,Wyncote
“Tad and Tracy are friendly, excellent workers. They offered great suggestions for the project which help us to enjoy our deck. We are very happy with the results of all your work and the proficiency in what they do. We would gladly give a reference to Whitegate.” -R. & M. Harnois
“Although not the cheapest, the end product & experience throughout the process was worth the cost. We now have an amazing basement :)” -S. & K. W., Boyertown
“We would highly recommend you for your service and quality workmanship to anyone.” -Walt Bronson
“Thank you again for the great job on our home. We couldn’t be happier you managed to create a fabulous home for us with such limited space and a challenging budget. We are truely enjoying living in our new home.” -J. & J.
“Thank you for a great job. It was a pleasure working with you on this project.” -Palladino
“It was a pleasure working with you. Thank you once again for your flexibility, your hard work and attention to detail.” -D. M., Gilbertsville
“As you can see I’m happy. Thanks. I’ll call you for the next project.”
-B. Campbell, Birdsboro
“You did a beautiful job.” A.& M. Berchem
“Great job! Over and above what was called for. Thanks.” -Jim H.
“Thanks for another job well done! Best regards.” -Kathy
“Thank you so much for everything you do for us (especially our squirrel problem) We think it’s gone!!” -Heiship, Douglassville
“Everyone loves the room- kids and adults alike.” -L.Stillings
“You guys were great to work with! We enjoyed our meetings prior to starting project and your willingness to adopt to all our changes. Tracey did an excellent job!!”
“I wanted to follow-up and let you know how thrilled we are with our new sidewalk!!!…We also wanted to say that we were impressed with how “clean the guys were. They cleaned up every night, there was no mess at all and it was I am sure a very messy job. So thank yo to all involved!” -C. Schaediger
“The best Christmas ever: We engaged to completely remodel (more like an “extreme makeover”!!) our kitchen. They supplied both a design team as well as experts in cabinetry, appliances and lighting so we were very sure that the kitchen we wanted……we got!!!…The construction began right after Thanksgiving. The crew had the rights skills on site, the workers were always prepared and they were never idle on the job. Their design and construction suggestions, as well as their superior workmanship resulted in a kitchen that is envy of our neighbors….the ENTIRE project was COMPLETE before Christmas!!!” -T. Hinders